| Q: |
Other than the per word cost, are there any additional costs or fees to utilize this service? |
| A: |
No. You only pay for the work produced at the per word cost. There are no other fees, charges or costs. This means no overtime, no rush fees, no minimum usage requirement. |
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| Q: |
If I call right now to set up a new account, when will I be able to use the service? |
| A: |
New accounts are typically ready to use within an hour after the submission of your new account information to us. |
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| Q: |
How soon after my dictation is completed will my document be returned? |
| A: |
Typically, work is returned in about 3 hours. |
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| Q: |
Do I need any special equipment to use SpeakWrite? |
| A: |
You need no special equipment to use our service. You need only a telephone to dictate and an email account to receive your completed documents. |
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| Q: |
Where can I get instructions on how to use the system? |
| A: |
Complete instructions on how to use our system to dictate are available on this website, on our automated system number (800) 968-3428 or you can obtain a printed 'Wallet Card' to keep available where ever you are by calling our toll free Customer Support number (800) 828-3889. |
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| Q: |
Do I have to call from the same phone each time? |
| A: |
You can use any phone from any location to call SpeakWrite: car phone, cell phone, pay phone, office phone, etc. |
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| Q: |
How difficult is it to use the system? |
| A: |
The system is actually quite easy to use. Once you set up your account, simply call the toll free dictation number (800) 968-3428 and follow the automated instructions. If you should encounter any problems, call Customer Support at (800) 828-3889. |
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| Q: |
What if I sign up and then don't use the service very often? |
| A: |
No problem. It costs you absolutely nothing to have an account. You only pay for the work that our typists produce. You can use the system once a year or three times a day, whatever fits your pace and your needs. |
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| Q: |
How secure and confidential is my work? |
| A: |
Your dictation is transmitted over secure lines to a randomly chosen typist to be transcribed, and your completed draft is emailed back to you. As an added feature, you can indicate that you want your work to be accessible only by your password once it is completed and returned to your email address. |