SpeakWrite Frequently Asked Questions (FAQs)

How long has SpeakWrite been in business?

We celebrated our twelfth anniversary on December 1, 2009.

Do you offer your service nationwide? 

Yes, we have clients in all 50 states, and have had for years.

Does SpeakWrite use voice recognition software to prepare its work?

No. SpeakWrite does not use voice recognition technology at any stage of its operations.

Do you use India, China or other 'offshore' personnel to do your work? 

No.  All SpeakWrite work is done by transcriptionists located in the US and Canada.

How do you insure the confidentiality and security of my work sent to you?  

We have a detailed and comprehensive security system and process to ensure confidentiality that you can review in full by clicking here.  In over 12 years of processing work for tens of thousands of clients, we have never had a security breach or a single instance of any misuse of a client's information by any SpeakWrite typist or other personnel.

We are a substantial size law firm.  Does SpeakWrite have sufficient personnel to process our work? 

SpeakWrite is the largest provider of legal transcription in the United States. We have over 35,000 clients nationwide.  Last year, for one client alone we processed over 500,000 jobs and delivered them back to the client in an average turnaround time of less than 3 hours per job, even though the work came in 24 hours a day, seven days a week.  We can handle the work for your firm.

What are the costs for using and accessing the SpeakWrite service?

Use of the SpeakWrite service is completely pay-as-you-go.  There are no fixed costs of any kind for using the service or having it available to you 24 hours a day.  You are only charged for work transcribed for you, and then at a per word cost for words transcribed.  No monthly charges, no minimums, no other charges of any kind.  For words transcribed, the cost is: 

'Legal' - Work requiring the use of a trained and experienced legal transcriptionist.  

'General' - Work not requiring the use of a trained and experienced legal transcriptionist.  

'Group Conversations' - Transcription of recorded conversations, interviews, seminars, conference calls or anything which involves more than one person speaking.                                                         

This equates to roughly $4.50 per page of 'Legal' work done.  Still hard to visualize what that 'per word' calculation equates to?  Click here to see a Sample Letter and here to see a Sample Legal Pleading, with the word count and appropriate SpeakWrite 'cost' shown for each.

Can I have potential users in my firm do a free test or evaluation of the service without having to sign up and pay for the testing? 

Yes, for those interested and accessing our service here via the California Bar Journal ad, we have established a Free Evaluation account promotion that allows you and each attorney in your firm to try the SpeakWrite service in your office, at no cost, to determine its potential value and utility to you and your firm.  This Free Evaluation Promo:

• Provides each participant with a SpeakWrite account to use free of charge for its first 1,000 words of usage (1,000 words is approximately 3 -4 pages of transcribed material).
• Gives each participant complete and unrestricted access to the SpeakWrite service, with unlimited access to all SpeakWrite features and tools.
• Affords the participant on-line training and help in regard to any usage of the account or any questions concerning such, and free access to the Help Desk and other support features, to help them better understand and use the service.
• Designates a 'Free Evaluation Account Manager' from SpeakWrite who will work with you and is available throughout the Free Evaluation Promo for any questions, issues, etc.

To open your new account and begin the Free Evaluation Promo usage, click here and enter Promo Code CABJ.  Your account will be ready for you to begin use immediately. 

Other questions that are not covered here?  Just click here, give us a description of the additional information you need and someone will get answers for you that same day.